SOLOMON OLADAPO
Results-Driven Sales and Customer Relationship Expert
Abeokuta, NG.About
Highly accomplished Sales and Customer Relationship Expert with over a decade of experience in telecommunications and leasing, consistently exceeding sales targets and driving revenue growth. Proven ability to build and maintain long-term client loyalty through superior service, strategic sales initiatives, and effective team leadership. Adept at leveraging consultative selling techniques and market insights to convert prospects into loyal customers and enhance brand visibility.
Work
Emerging Marketing Telecommunication Service Limited 9Mobile
|Retail Advisor
Nigeria, Nigeria
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Summary
Led retail sales and customer retention initiatives, consistently exceeding targets and driving revenue growth for a leading telecommunications provider.
Highlights
Achieved and surpassed customer expectation targets for three consecutive months, earning recognition as a top sales representative.
Increased revenue generation by 15% through the effective utilization of consultative selling techniques and tailored solution presentations.
Enhanced customer retention by 20% by providing personalized, friendly, and polite service, identifying cross-sell and up-sell opportunities.
Mentored, coached, and onboarded 10+ new staff members, supervising the successful rollout of new center outlets.
Drove revenue growth as a team lead by optimizing customer database usage and implementing new account activation strategies.
ETISALAT - Nigeria
|Field Sales Officer (TEAMLEAD)
Nigeria, Nigeria
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Summary
Managed field sales operations, developed strategic campaigns, and led a team to drive market penetration and customer satisfaction.
Highlights
Identified and penetrated new target markets, expanding customer base by 25% through strategic planning and execution.
Led and managed a high-performing sales team of 5+ members, motivating them to consistently achieve and exceed sales targets.
Developed and implemented effective sales strategies and market surveys, resulting in a 10% improvement in team performance.
Cultivated strong customer relationships and ensured high satisfaction through prompt query resolution, reducing churn by 18%.
Executed successful sales campaigns and promotional activities, increasing brand visibility and customer engagement across key business locations.
CSI LEASING
|CUSTOMER RELATIONSHIP REPRESENTATIVE
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Summary
Provided comprehensive pre- and post-sales support, managed customer accounts, and facilitated informed decision-making for clients.
Highlights
Served as the primary business touch-point for customers, providing pre and post-sales support that enhanced customer satisfaction by 20%.
Managed accurate and timely reporting for effective database management, supporting data-driven business decisions and operational efficiency.
Resolved customer queries and provided technical support, achieving a 90% resolution rate and meeting customer goals.
Registered new accounts and activated/reactivated existing ones, contributing to a 15% reduction in customer churn rate.
Successfully trained and coached new sales representatives, improving team readiness and overall sales capability.
Education
University of Ibadan
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Bachelor of Science (BSc)
Archaeology
Languages
English
Skills
Customer Service & Relationship Management
Excellent Customer Service, Customer Retention, Client Loyalty, Long-term Relationship Building, Query Resolution, Technical Support, Customer Satisfaction.
Sales & Business Development
Sales Strategies, Market Survey, Sales Goals Setting, Sales Performance Monitoring, New Account Activation, Cross-selling, Up-selling, Consultative Selling, Revenue Generation, Market Visibility, Promotional Activities.
Team Leadership & Management
Lead and Manage Sales Team, Team Performance Motivation, Mentoring, Coaching, New Staff Onboarding, Supervision, Cross-functional Collaboration.
Operational & Technical Support
Sales Reporting, Problem-solving, Field Support, Database Management, Biometric Capturing, Data Entry, Documentation, MS Office (Word, Excel, PowerPoint).
Communication & Interpersonal Skills
Effective Communication, Collaboration, Interfacing with Customers, Consultative Information.