SOLOMON OLADAPO

Achieved and surpassed customer expectation targets for three consecutive months, earning recognition as a top sales representative.

Increased revenue generation by 15% through the effective utilization of consultative selling techniques and tailored solution presentations.

Enhanced customer retention by 20% by providing personalized, friendly, and polite service, identifying cross-sell and up-sell opportunities.

Mentored, coached, and onboarded 10+ new staff members, supervising the successful rollout of new center outlets.

Drove revenue growth as a team lead by optimizing customer database usage and implementing new account activation strategies.

Identified and penetrated new target markets, expanding customer base by 25% through strategic planning and execution.

Led and managed a high-performing sales team of 5+ members, motivating them to consistently achieve and exceed sales targets.

Developed and implemented effective sales strategies and market surveys, resulting in a 10% improvement in team performance.

Cultivated strong customer relationships and ensured high satisfaction through prompt query resolution, reducing churn by 18%.

Executed successful sales campaigns and promotional activities, increasing brand visibility and customer engagement across key business locations.

Served as the primary business touch-point for customers, providing pre and post-sales support that enhanced customer satisfaction by 20%.

Managed accurate and timely reporting for effective database management, supporting data-driven business decisions and operational efficiency.

Resolved customer queries and provided technical support, achieving a 90% resolution rate and meeting customer goals.

Registered new accounts and activated/reactivated existing ones, contributing to a 15% reduction in customer churn rate.

Successfully trained and coached new sales representatives, improving team readiness and overall sales capability.